Shipping policy

SHIPPING POLICY

Forest & Forge Co. orders are packed and dispatched from the Southern Highlands, NSW, Australia.

Processing Times

As our products are handcrafted in small batches, orders are typically processed within 2–5 business days.

During market weekends, public holidays, product launches or particularly busy periods, processing times may occasionally be slightly longer.

If there is a significant delay in processing your order, we will contact you where reasonably possible.

Shipping Within Australia

We currently ship within Australia.

Available shipping methods and charges are shown at checkout.

Our current standard shipping rate is $10, with Express Shipping available for $15, unless otherwise stated at checkout.

Any free-shipping offer or promotion will apply only where the eligibility requirements displayed on our website or at checkout are met.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow time for the carrier’s tracking system to update after you receive your dispatch notification.

Delivery Timeframes

Delivery timeframes provided by carriers are estimates and begin after your order has been dispatched.

Postal and courier delays may occur due to weather, public holidays, high-volume periods or other circumstances outside our reasonable control.

If your parcel is significantly delayed or appears to be lost, please contact us at hello@forestandforge.com.au so we can investigate with the carrier and assist with an appropriate resolution.

Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law. 

Delivery Addresses

Please check your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible at hello@forestandforge.com.au.

If an incorrect address supplied by the customer results in a parcel being returned, redirected or requiring re-delivery, additional postage charges may apply.

This does not apply where the delivery error was caused by Forest & Forge Co.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible with your order number and photographs of the parcel and affected items where available.

We will work with you to assess the issue and provide any remedy required under Australian Consumer Law.

Contact

For questions about shipping or an existing order, please contact:

Forest & Forge Co.
Southern Highlands, NSW, Australia
Email: hello@forestandforge.com.au